Frequently Asked Questions (FAQ)
1. How long will it take for my order to arrive?
Our orders are processed within 1-3 business days. Delivery time is usually 5-10 business days, but this also depends on the type of order and the delivery address. We will provide you with a more accurate estimate in the confirmation email.
2. What payment methods do you accept?
We currently support the following payment methods:
- Bank card payment (Visa, Mastercard, etc.)
- Apple Pay
- Google Pay
- PayPal
3. Can I return the product if I change my mind?
Yes. You can return the product within 14 days of receiving it, provided it is unused, undamaged and in its original packaging. Please contact us for the exact return address and further steps.
4. How can I contact you?
You can reach us by email at [your email address]. We usually respond to all inquiries within 24-48 hours.
5. What should I do if I received a defective or damaged product?
Please send us an email with photos of the defect and we will arrange for a replacement or refund. We aim to make every customer happy!